Shipping policy

Shipping Policy –Ruhliane.com

Last updated: September 29, 2025

We aim to deliver your order as quickly and securely as possible. Please review our shipping terms below.

 

1. Delivery Locations

  • We currently ship to Canada, USA and  East Africa regions

  • If your location is not listed at checkout, please contact us for assistance.

2. Processing & Dispatch Time

  • Orders are processed within 7 days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

 

3. Delivery Times

  • Standard delivery: 2–5 days within Kenya.

  • International delivery 7–14 days, depending on destination.

  • Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery location.

  • Occasionally, we may offer free shipping promotions (these will be clearly displayed on the website).

 

5. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.

  • You can use this to monitor the status of your delivery.

 

6. Risk of Loss or Damage

  • All orders are carefully packed, but once delivered, responsibility for the product passes to the customer.

  • If an item arrives damaged, please notify us immediately with photos so we can assist.

 

7. Failed Deliveries

  • If delivery fails due to incorrect address details or failure to collect the package, additional charges may apply for re-delivery.

8. Contact Us

For questions about shipping, please contact us:
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